Frequently Asked Questions
Everything you need to know about your Cafely experience.
How long will it take to receive my coffee order?
We roast our beans in small batches to ensure freshness. Orders typically ship within 1-2 business days, with standard delivery taking 3-5 business days depending on your location.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns on coffee. However, if there is an issue with your order or quality, please contact us within 14 days for a replacement or refund.
Are your coffee beans ethically sourced?
Absolutely. At Cafely, we prioritize direct trade relationships with farmers to ensure fair wages and sustainable farming practices across all our sourcing regions.
Can I modify or cancel my subscription?
Yes, you have full control. You can pause, skip, or cancel your coffee subscription at any time through your account dashboard without any hidden fees.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our logistics to bring Cafely products to coffee lovers worldwide soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay.